Delivering your hammock
Top Tip: always sign 'arrived as damaged' when receiving goods from a courier.. That way, if something has been damaged in transit, the courier bears the cost. In the unlikely event that the courier has damaged the goods in transit you MUST let us know within 24hours.How much does it cost ?
For customers on the UK mainland.
We are shipping from our warehouse in Germany. We charge £10.50 for a hammock and smaller items. If your order includes as stand, we charge £15. If your hammock includes a stand a either a large spreaderbar hammock or a large hanging chair, shipping may be £25.50. For bigger orders, shipping will cost a bit more.
For customers outside the UK mainland.
1. Jersey & Guensey - up to 15kg - £21.60 , Over 15kg - £48
2. EU & other non-mainland UK - up to 20kg - £44, over 20kg - £120
3. Other countries - please contact us for a quote - we will charge you what it costs us for the shipping plus £5 if we need to fill in customs invoices for non-EU countries.
How long does delivery take ?
We dispatch orders on normal working days. i.e. Monday to Friday.
We do not dispatch orders on Saturday, Sunday or Public Holidays.
Our couriers will deliver 3-4 working days after your order is dispatched. This is Monday to Friday 9am-5pm, unless you have decided to pay for Saturday delivery.
If you really need a hammock quickly, please see www.hammockheaven.co.uk for hammocks with next day delivery.
Non-Uk deliveries should also take 3-4 working days.
When exactly will my order be delivered ?
Your order will be delivered 3-4 days after it is dispatched. We will email you with a tracking code and a link to the couriers website. If you call the courier and give them your tracking code, they will be able to indicate whether your order will be delivered in the morning or afternoon, and sometimes even more accurately.
What happens if I am not in when they try to deliver ?
The courier will leave a calling card with a phone number on. You should call them to arrange a re-delivery on a day when you are likely to be in. You can also collect your order from the local courier depot - usually no more than a 15 minute drive.
You can also leave a note stuck to your front door asking the courier to leave the package somewhere you regard as safe. If you do this and the package goes missing then any loss is between you and the courier. Having said that we are happy to make phone calls on your behalf.
What do I do if my order doesn't arrive ?
Firstly, double check the time and day when you placed your order to see if you really should be expecting it to arrive . I've lost count of the number of customers who order on Saturday and phone up on Monday to ask where it is.
Then, if your order should be on it's way, but you have not yet received an email with a tracking code (expect this email by 10am on the working day following the dispatch day), call us.
If you have a tracking code, you can track your parcel on the couriers website (there will be a direct link in the email we send to you). You can also phone the courier to get more information. We will happily help you with this, but it is more effective for the person at the delivery address to deal directly with the courier (can give directions etc.).
If you can't get any good news from the courier, please contact us, and we will sort it out.
IMPORTANT: You must contact us within 14 days of dispatch if you haven't received your order, otherwise, if it is lost, there is nothing we can do!
Which couriers does MyHammock use ?
We use GLS for most UK deliveries. GLS sometimes hand the goods over to Parcelforce for the last leg, and sometimes deliver it themselves.